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Privacy Policy

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Last updated on May 16, 2021

This Privacy Policy describes the privacy practices for the websites and other social media applications operated by Citizen Kerala and its affiliates and applies solely to the Personal Information To the extent permitted by applicable law, by using the Websites and/or the Services and providing us with Personal Information (defined below), you agree to the practices described in this Privacy Policy and the Cookie Policy referenced below and to the updates to these policies posted here from time to time. Table of Contents

  1. Definition of Personal Information
  2. Personal Information We Collect
  3. How We Use Personal Information
  4. Do We Use “Cookies”?
  5. Third Party Links
  6. Security
  7. Accessing, Correcting or Deleting Your Personal Information
  8. Aggregate and De-Identified Information
  9. Children’s On-Line Privacy Information
  10. Changes to This Privacy Policy
  11. Contact Us

For purposes of this Privacy Policy, unless a different definition is noted in a particular instance, “Personal Information “or “Personal data” means any information that identifies, relates to, describes, references, or is reasonably capable of being associated with an identified or identifiable natural person.


We may collect the following types of Personal Information about you as described below: As set forth in our Terms of service, Citizen Kerala is not intended for children and does not collect personal information from children below the legal age. This Privacy Policy describes Citizen Kerala’s collection and use of users’ personal information (e.g., information that identifies a specific person, such as full name or email address). It also describes common practices for handling non-personally identifiable information like demographics, interests of users etc to the extent such information is associated with a particular user or user account. This Privacy Policy applies to all “users,” including both visitors who use our site without being registered and “Members” (who use the site after registration when the feature become available)

  1. Personal Information You Provide to Us

In using our Websites or Services, you may provide us with Personal Information, which may include (the examples provided are illustrative and not intended to be exhaustive):

  • Contact information such as name, email address, postal address and telephone number(s);
  • Other information such as year of birth or gender;
  • Communications and opinions in chat rooms, message boards, forums, surveys, polls, and online forms;
  1. Personal Information We May Automatically Collect About You

Our Websites and Services may automatically collect certain Personal Information about you. This Personal Information may include (the examples provided are illustrative and not intended to be exhaustive):

  • IP address, which is the number associated with the service through which you access the Internet, such as through your ISP (Internet service provider);
  • Date and time of your visit or use of our Websites or Services;
  • Domain server from which you are using our Websites or Services;
  • Type of computer, web browsers, search engine used, operating system, or platform you use;
  • Your movement and activity within the website, which is aggregated with other Personal information;
  • Geo-location information through the use of any of our mobile applications;
  • Mobile device information, including the type of device you use, operating system version, and the device identifier (or “UDID”); and
  • Mobile application identification and behaviour, use, and aggregated usage, performance data, and where the application was downloaded from.
  1. Personal Information We May Receive from Third Parties
  • We may collect additional Personal Information about you from third-party websites, social media platforms, such as, but not limited, to WhatsApp, Facebook, Twitter, Instagram, SnapChat (“Social Media Platforms”), third party data providers, and sources providing publicly-available Personal information (e.g., from the U.S. postal service) for the purposes described in Section 3 below.
  • Please keep in mind that when you provide Personal Information to us on a third-party website or platform (for example, via our applications), the Personal Information you provide may be separately collected by the third-party website or the Social Media Platform. Please review the privacy policies of the applicable third-party website or Social Media Platform for their privacy practices.

Use and Purpose of Processing Your Personal Information

We use and process your Personal Information for the following types of purposes (the examples provided are illustrative and not intended to be exhaustive).

  • To provide you with the Websites and Services, and related promotions, newsletters and information you request
  • To respond to your inquiries and provide you with requested information and other communications, including by email, chat or text messages, and including alerts, notification of promotions, contests, and events.
  • To maintain, improve, customize, or administer the Websites and Services, perform business analyses, or other internal purposes to improve the quality of our service or business, the Websites and the Services, resolve technical problems, or improve security or develop other products and services.
  • To comply with our Terms of Service
  • To perform analytics for business purposes and business intelligence, such as monitoring traffic to our Websites, counting ad impressions, and auditing legal and regulatory compliance
  • To maintain the safety, security, and integrity of our Websites, products and Services, databases and other technology assets and our business, including preventing fraud, detecting security breaches and prosecuting violators
  • To identify and repair errors in our Websites’ functionality
  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, in which Personal Information we hold is among the assets transferred
  • To comply with any applicable laws and regulations and respond to lawful requests; and/or
  • For any other purposes disclosed to you at the time we collect your Personal Information and/or pursuant to your consent

0B. Disclosing Your Personal Information to Other Parties

We may disclose your Personal Information to other parties, including:

  • Our affiliates
  • Service providers
  • Advertisers, advertising technology companies, analytics companies and other third parties with whom we have business relationships
  • Government regulators
  • Our legal advisors and parties involved in a legal process
  • Third parties to whom you or your agents authorize us to disclose your Personal Information in connection with products or Services we provide to you

In order to provide advertisements and content that are more relevant to you, we and our advertising and content providers may collect Personal Information when you use our Websites (such as the IP address of your device, the identifier on your mobile device, or cookies stored on your device), and may share the information we collect with third parties. Most browsers are initially set to accept cookies, but you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser for more information (e.g., Users can manage the use of Flash technologies, including cookies, with the Flash management tools available at Adobe’s web site, see Please note that by blocking any or all cookies you may not have access to certain features or personalization available through Citizen Kerala Services.


Yes. Cookies and similar technologies are small files that a website or its service provider transfers to a computer’s hard drive through a Web browser (if the user allows) that enables the website’s or service provider’s systems to recognize the user’s browser and capture and remember certain information.

In general, we and our third-party providers and advertisers, use cookies and other technologies to optimize the functionality of the Websites, to help us understand how the Websites are used and to provide users with interest-based content or advertising based upon their browsing activities and interests.


Our Websites or Services may contain links to other websites or services that are not owned or controlled by us, including links to social media platforms, or may redirect you off our Website or away from our Services to other websites for information or other services. This Privacy Policy only applies to information collected by our Websites and Services. We are not responsible for the privacy and security practices of those other websites or social media platforms or the information they may collect (which may include IP address). You should refer to such third parties’ privacy policies on their sites to determine their respective privacy practices. Links to any other website’s or content do not constitute or imply an endorsement or recommendation by us of the linked website, social media platform, and/or content.


We use commercially reasonable procedures and various technical, administrative, and physical safeguards to help protect the confidentiality of your Personal Information. However, you should assume that no data transmitted over the Internet or stored or maintained by us or our third-party service providers can be 100% secure. Therefore, although we believe the measures implemented by us reduce the likelihood of security problems to a level appropriate to the type of data involved, we do not promise or guarantee, and you should not expect, that your Personal Information or private communications will always remain private or secure. We do not guarantee that your Personal Information will not be misused by third parties. We are not responsible for the circumvention of any privacy settings or security features.


As required by applicable laws, and subject to any permitted exceptions and limitations, we will comply with any verified consumer request you submit with respect to your Personal Information. Please send an email at [email protected]


We may aggregate and/or de-identify any information collected through the Websites and Services so that such information can no longer be linked to you or your device (“Aggregate/De-Identified Information”). We may use Aggregate/De-Identified Information for any purpose, including without limitation for research and marketing purposes, and may also share such data with any third parties, including advertisers, promotional partners, and sponsors, in our discretion.


In general, the Websites and Services are not intended for use by children under the age of 13, or 16 where applicable. We do not knowingly collect Personal Information from children under the age of 13 (or 16 where applicable) through form submissions on our Websites or Services, although certain third party sites that we link to may do so. These third-party sites have their own terms of use and privacy policies and we encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children to never provide information on our Websites without their permission.


We may amend this Privacy Policy at our discretion and at any time. When we make changes to this Privacy Policy, we will post the updated notice on our Websites and update the notice’s “Last Updated” date. Where permitted by applicable law, your continued use of our Website and/or Services following the posting of changes constitutes your acceptance of such changes.


If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your Personal Information described here, your choices and rights regarding such use, or you wish to exercise your rights, please contact us as provided below.

Email us at: [email protected]

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